Last updated: 28 July 2026 · Applies to vitrinestudio.ca and to every project we take on
Plain version first, because you should not need a lawyer to understand what you are buying. You pay a one-time fee and we build your website, logo and email setup. You then pay a monthly fee that keeps your domain, hosting and email running. Stop paying and the site goes offline, but the domain is yours and we transfer it to you. Everything below is the detail behind those four sentences.
These terms are an agreement between you (the "client") and Vitrine Studio, the trade name of Alexandru Abagiu, a sole proprietor in Montréal, Quebec.
They apply when you use this website and when you engage us for work. If we sign a separate written proposal or project agreement with you and it contradicts something here, the signed document wins for that project.
Our services are sold to businesses. If you are buying as an individual consumer rather than for a business, Quebec's Consumer Protection Act gives you rights that these terms cannot reduce, and nothing here should be read as trying to.
Depending on the package you choose, we provide some or all of:
Exactly what your project includes is set out in the written quote or proposal we send you before work begins. Anything not listed there is not included.
Consultations are free and carry no obligation. A quote we send you is valid for 30 days and is based on the scope we discussed. If the scope changes, the price may change, and we will tell you before doing the work rather than after.
A project starts when you accept the quote in writing (email is fine). You are not asked to pay anything at that point. We build first, you see the finished website, and the one-time fee falls due only once you approve it. Prices shown on our website are current at the time of display and may change; the price in your accepted quote is the one that binds us.
All prices are in Canadian dollars. Applicable GST and QST are added.
Due in full before we begin design work, unless your quote says otherwise. This covers the design, the build, the logo, and the initial setup of your domain and email.
Covers your domain registration and renewal, hosting, professional email, and the Pro plan features where applicable. Billing starts on the day your site goes live and recurs monthly on that date. Payment is by automatic charge to the card or account you provide.
We may change the monthly fee, but not during a period you have already paid for, and we will give you at least 30 days' written notice before a new rate applies. If you do not accept the new rate, you may cancel under section 12 without penalty before it takes effect.
You pay nothing until you have seen the finished website and approved it. We build first and invoice only after you have looked at a working version and told us to go ahead. If you do not approve it, you owe us nothing, we stop work, and neither side owes the other anything further. This is the guarantee stated on our website, and there is no fine print under it.
Once you have approved the website and paid the one-time fee, that fee is non-refundable, because the work is custom and cannot be resold. Monthly fees are not refunded for partial months, but you keep the service through the end of the period you paid for.
There is no minimum contract and no lock-in. The monthly plan runs month to month and renews automatically until you cancel. You can cancel at any time, effective at the end of the period you have already paid for, by emailing info@vitrinestudio.ca.
We revise the design until you are happy with it, at no extra charge, during the build phase. That is what "unlimited revisions" on our website means, and we mean it.
What it does not cover is a change to the agreed scope: adding pages that were not quoted, restarting the design after approval with a new brief, adding a booking system to a package that did not include one, or replacing content you already signed off on. Those are new work. We will quote them separately and you decide whether to proceed.
After launch, we make small content updates as part of your monthly plan — changing your hours, prices, photos or text. That is included up to one hour per month, which does not roll over. Larger changes are quoted separately.
We aim to launch within the timeframe stated in your quote. That estimate assumes you supply content and feedback promptly. Delays on your side move the launch date accordingly, and we will tell you when that happens rather than letting the date slip quietly.
If a project stalls on your side for more than 60 days with no response from you, we may close it. The work completed stays available to you for 90 days after that, and restarting may require a new quote.
Everything you give us stays yours — your text, photos, business information and existing branding. You grant us the licence we need to use it to build and run your site, and nothing more.
Once the one-time fee is paid in full, you own the custom design and logo we created for you. That includes the right to use them anywhere, on anything, indefinitely, and to keep using them if you leave us.
We keep ownership of our own reusable tools: the underlying code frameworks, component libraries, templates and internal systems we use across projects. You get a perpetual licence to use them as part of your site; you do not get the right to resell them as your own product.
Fonts, stock photography, plugins and similar components remain the property of their owners and are governed by their own licences. We will tell you which ones your site depends on and whether any carry an ongoing cost.
We may display your completed site, logo and a description of the work in our portfolio, on this website, and in marketing. Tell us in writing if you would rather we did not, and we will not.
The domain we register for you is yours. We register it in your name as registrant wherever the registrar allows it, and we manage the renewals as part of your monthly plan.
You can request a transfer of the domain to a registrar of your choice at any time, whether or not you are leaving us. We will provide the authorisation code and cooperate with the transfer. We will not hold a domain hostage over a billing dispute, and we do not charge a fee to release it.
We aim to keep your site online continuously, but we do not offer a contractual uptime guarantee, and we would rather say so plainly than promise a number we do not control. Outages at our hosting provider, at the domain registry, or across the internet are outside our control.
We take regular backups of hosted sites and can restore from them. Backups are a safety net, not an archive service; if you need long-term retention of specific versions, tell us and we will arrange it.
Support is by email at info@vitrinestudio.ca. We aim to reply within one business day. Emergencies — a site that is down or compromised — get priority.
This is the section people care about most, so here it is without hedging.
When you cancel, or when your plan otherwise ends:
We may end a plan ourselves, on 30 days' written notice, if we stop offering the service or cannot continue for reasons outside our control. The same handover applies, and we refund any period you have paid for beyond the end date.
We may end it immediately, without notice, if you use the service for something illegal or in breach of section 14.
If a monthly payment fails, we will tell you and try again. If it is still unpaid after 15 days, we may suspend the site. If it is unpaid after 30 days, we may treat the plan as cancelled and section 12 applies — including the domain transfer and the 30-day data export window, which are not conditional on your account being settled.
We do not charge interest on overdue amounts. Suspension and cancellation are the only consequences of non-payment.
You may not use a site we host to publish or distribute content that is illegal, that infringes someone else's rights, that is hateful or harassing, that misleads consumers, that distributes malware, or that sends unsolicited commercial email in breach of Canada's anti-spam legislation.
You are responsible for what appears on your site. If we are notified of a legitimate legal problem with your content, we will tell you and give you a reasonable chance to fix it before taking any action ourselves, unless the law requires us to act immediately.
Parts of your site may depend on services we do not operate — a payment processor, a booking platform, a mapping or review widget. Those services have their own terms and their own pricing, and we will tell you which ones your site relies on.
We are not responsible for a third-party service changing its terms, raising its prices, or shutting down. If one does, we will work with you on an alternative, and the work involved may be quoted separately.
We guarantee that the work will be performed with reasonable skill and care, that the site will function as described in your quote at the time of launch, and that we will fix, at no charge, any defect in our own work that you report within 30 days of launch.
We do not guarantee search engine rankings, traffic volumes, sales, leads, or any commercial result. We build sites to be fast, well-structured and technically sound for search, and those things help — but no one can promise a position on Google, and anyone who does is selling you something.
We do not guarantee that a site will be free of every defect, or that it will display identically in every browser and on every device, including versions no longer supported by their makers.
To the extent the law allows, our total liability to you for anything arising out of these terms or our services is limited to the amount you paid us in the 12 months before the claim arose.
We are not liable for indirect or consequential losses: lost profits, lost revenue, lost business opportunities, lost data beyond our backup obligations, or reputational harm.
Nothing in this section limits liability that cannot be limited by law — including liability for gross fault, intentional fault, or bodily injury — and nothing here reduces the rights of a consumer under Quebec's Consumer Protection Act.
If a third party makes a claim against us because of content you supplied, because of how you use your site, or because you broke section 14, you agree to cover the costs and damages we reasonably incur as a result.
How we handle personal information is set out in our Privacy Policy, which forms part of these terms. Section 9 of that policy explains our role when your site collects information from your own customers, and the compliance obligations that remain yours.
We may update these terms. The date at the top shows the current version. If a change materially affects an active client, we will give at least 30 days' notice by email before it applies to you, and you may cancel under section 12 if you do not accept it. Continuing to use the service after that notice period means you accept the change.
These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. Any dispute goes before the courts of the judicial district of Montréal, unless the law gives a consumer the right to sue elsewhere.
A French version of these terms is available at conditions d'utilisation. The parties have requested that this agreement and all related documents be drawn up in English. Les parties ont demandé que cette convention et tous les documents qui s'y rattachent soient rédigés en anglais.
Questions about these terms go to info@vitrinestudio.ca. We would rather answer a question now than argue about a clause later.