Last updated: 18 September 2026 · Applies to vitrinestudio.ca and to every project we take on
Plain version first, because you should not need a lawyer to understand what you are buying. You pay one fee, once, and we build your website, your logo and your Google Business Profile. Your domain, email and hosting are your own accounts, billed to you by those providers, and we set them up with you. When the site goes live we hand over every login and the job is finished. There is no monthly fee and nothing renews. Everything below is the detail behind those five sentences.
These terms are an agreement between you (the "client") and Vitrine Studio, the trade name of Alexandru Abagiu, a sole proprietor in Montréal, Quebec.
They apply when you use this website and when you engage us for work. If we sign a separate written proposal or project agreement with you and it contradicts something here, the signed document wins for that project.
Our services are sold to businesses. If you are buying as an individual consumer rather than for a business, Quebec's Consumer Protection Act gives you rights that these terms cannot reduce, and nothing here should be read as trying to.
For the one-time fee, we provide:
We do not sell you hosting, email or a domain. Those are accounts in your own name with third-party providers who bill you directly. Section 5 explains how that works. We do the setup as part of the fee and we take no commission or markup on what those providers charge you.
Other work, such as online booking, payment processing, a customer database, extra pages, or changes after launch, is not included. We quote that separately as its own job, and you decide whether to go ahead. See section 6.
Exactly what your project includes is set out in the written quote or proposal we send you before work begins. Anything not listed there is not included.
Consultations are free and carry no obligation. A quote we send you is valid for 30 days and is based on the scope we discussed. If the scope changes, the price may change, and we will tell you before doing the work rather than after.
A project starts when you accept the quote in writing (email is fine). You are not asked to pay anything at that point. We build first, you see the finished website, and the one-time fee falls due only once you approve it. Prices shown on our website are current at the time of display and may change; the price in your accepted quote is the one that binds us.
All prices are in Canadian dollars. Applicable GST and QST are added.
The price in your accepted quote is the whole of what you owe us for the project. It covers the design, the build, the logo, the Google Business Profile, and setting up your domain, email and hosting accounts. It is invoiced once, after you approve the finished site, and it does not recur.
We do not bill you on a subscription and we do not store a payment method to charge automatically. Once the invoice for your project is paid, your account with us is settled and nothing further is owed unless you commission new work under section 6.
Your domain registrar, your email provider and your hosting provider charge you directly, on their own terms and their own schedule. Those amounts are not ours, we never see them, and we do not add anything to them. Any figures we show you for those services are estimates based on current market rates, not quotes, and the provider can change them. Section 5 covers this.
You pay nothing until you have seen the finished website and approved it. We build first and invoice only after you have looked at a working version and told us to go ahead. If you do not approve it, you owe us nothing, we stop work, and neither side owes the other anything further. This is the guarantee stated on our website, and there is no fine print under it.
Once you have approved the website and paid the fee, that fee is non-refundable, because the work is custom and cannot be resold. That is the trade-off for not being asked for a deposit: you carry no risk before approval, and we carry none after it.
There is no contract to be in and nothing to cancel. Our engagement is a single project with an end date. When the site is live and handed over, it is complete.
Your website needs three things that are not ours to sell: a domain name, a place to host the site, and a mailbox if you want email at your own address. You hold each of those accounts in your own name and pay the provider directly.
We set all three up as part of the fee. That means helping you choose a provider, opening the account with you present, configuring it, connecting it to your site, and testing that it works on your phone and your computer. What we will not do is put those accounts in our name, pay for them on your behalf, or stand between you and the provider.
The consequences of that are worth stating plainly:
If an account does lapse and you want help putting things back, email us. Recovery work is quoted under section 6 like any other job.
We revise the design until you are happy with it, at no extra charge, right up to the day it goes live. That is what "changes until you're happy" on our website means, and we mean it.
What it does not cover is a change to the agreed scope: adding pages that were not quoted, restarting the design after approval with a new brief, adding a booking system to a project that did not include one, or replacing content you already signed off on. Those are new work. We will quote them separately and you decide whether to proceed.
After launch, changes are billed. Because there is no monthly fee, there is no bucket of included hours to draw from. Updating your hours, swapping photos, rewriting a page, adding a section: email us what you want and we will quote it before doing anything. You will never receive an invoice for work you did not agree to in advance, and there is no minimum, no retainer and no obligation to send us any work at all.
The only exception is section 16. If something we built is defective, fixing it is free within the window stated there, and that is not chargeable work.
We aim to launch within the timeframe stated in your quote. That estimate assumes you supply content and feedback promptly. Delays on your side move the launch date accordingly, and we will tell you when that happens rather than letting the date slip quietly.
If a project stalls on your side for more than 60 days with no response from you, we may close it. The work completed stays available to you for 90 days after that, and restarting may require a new quote.
Everything you give us stays yours — your text, photos, business information and existing branding. You grant us the licence we need to use it to build and run your site, and nothing more.
Once the fee is paid in full, you own the custom design and logo we created for you. That includes the right to use them anywhere, on anything, indefinitely, and to keep using them if you leave us.
We keep ownership of our own reusable tools: the underlying code frameworks, component libraries, templates and internal systems we use across projects. You get a perpetual licence to use them as part of your site; you do not get the right to resell them as your own product.
Fonts, stock photography, plugins and similar components remain the property of their owners and are governed by their own licences. We will tell you which ones your site depends on and whether any carry an ongoing cost.
We may display your completed site, logo and a description of the work in our portfolio, on this website, and in marketing. Tell us in writing if you would rather we did not, and we will not.
The domain is yours, and it is yours from the moment it is registered. We register it with you, in your name, on your own account with the registrar, using your payment method. We are not the registrant, the administrative contact or the billing contact.
This means there is no transfer to arrange later and no authorisation code to ask us for. You already hold it. You can move it to another registrar, point it somewhere else, or let it expire, without our involvement or permission.
Renewal is yours to keep on top of. Registrars send renewal notices to the address on the account, so make sure that address is one you read. A domain that expires can be bought by someone else, and that is not something we can undo.
We do not host your website and we give no uptime guarantee, because we are not the party keeping it online. Your site runs on your own hosting account. Whether it stays up, how fast it is served, and what happens during an outage are matters between you and that provider, under their terms.
Backups are the same. Most hosting providers include some form of backup and we will set that up where the provider offers it, but we do not hold a copy of your site after handover and we cannot restore one for you. If keeping your own archive matters to you, tell us at build time and we will show you how, or give you a copy of the files to keep yourself.
There is no support plan attached to your project, because there is no monthly fee funding one. You can still email info@vitrinestudio.ca at any time and we will answer. Defects in our own work are covered free under section 16. Anything else we quote under section 6 before doing it.
This is the section people care about most, so here it is without hedging. There is nothing to cancel, because there is no ongoing arrangement to get out of.
On the day your site goes live:
After handover we retain only what section 9 allows for our portfolio, and our own reusable tools. If you would rather we did not show your project, say so and we will not.
If we cannot finish a project we have started, for any reason on our side, you owe us nothing. You have paid nothing at that point, and we will hand over whatever has been built so you can take it elsewhere.
We may decline or stop work immediately, without notice, if you use what we built for something illegal or in breach of section 14.
Our invoice is due within 30 days of the date we issue it, which is after you have approved the finished site.
We will not take your website down over an unpaid invoice, and we could not if we wanted to, because the hosting account is yours and we have no access to it after handover. We will not withhold your domain, your logins or your files either. An unpaid invoice is a debt between us, and we treat it as one.
We do not charge interest on overdue amounts. If an invoice goes unpaid we will remind you, and if it stays unpaid we may decline further work and pursue the amount owed through the ordinary channels. Nothing you already own is affected.
You may not use a site we built to publish or distribute content that is illegal, that infringes someone else's rights, that is hateful or harassing, that misleads consumers, that distributes malware, or that sends unsolicited commercial email in breach of Canada's anti-spam legislation.
You are responsible for what appears on your site. If we are notified of a legitimate legal problem with your content, we will tell you and give you a reasonable chance to fix it before taking any action ourselves, unless the law requires us to act immediately.
Parts of your site may depend on services we do not operate — a payment processor, a booking platform, a mapping or review widget. Those services have their own terms and their own pricing, and we will tell you which ones your site relies on.
We are not responsible for a third-party service changing its terms, raising its prices, or shutting down. If one does, we will work with you on an alternative, and the work involved may be quoted separately.
We guarantee that the work will be performed with reasonable skill and care, that the site will function as described in your quote at the time of launch, and that we will fix, at no charge, any defect in our own work that you report within 30 days of launch. That applies whether or not you have sent us any paid work since.
What counts as a defect is something we built not doing what it was supposed to do. It does not cover a change of mind, a new requirement, or a site that stops working because a domain lapsed, a hosting account was closed, or a provider changed something at their end. Those we are happy to look at, quoted under section 6.
We do not guarantee search engine rankings, traffic volumes, sales, leads, or any commercial result. We build sites to be fast, well-structured and technically sound for search, and those things help — but no one can promise a position on Google, and anyone who does is selling you something.
We do not guarantee that a site will be free of every defect, or that it will display identically in every browser and on every device, including versions no longer supported by their makers.
We give no guarantee at all about the domain, email and hosting providers described in section 5. We do not control their pricing, their reliability or their support, and recommending one is not a warranty of it.
To the extent the law allows, our total liability to you for anything arising out of these terms or our services is limited to the amount you paid us for the project that gave rise to the claim.
We are not liable for indirect or consequential losses: lost profits, lost revenue, lost business opportunities, lost data, or reputational harm. Nor are we liable for anything done or not done by a provider whose account you hold under section 5, including downtime, data loss, price changes or a lapsed renewal.
Nothing in this section limits liability that cannot be limited by law — including liability for gross fault, intentional fault, or bodily injury — and nothing here reduces the rights of a consumer under Quebec's Consumer Protection Act.
If a third party makes a claim against us because of content you supplied, because of how you use your site, or because you broke section 14, you agree to cover the costs and damages we reasonably incur as a result.
How we handle personal information is set out in our Privacy Policy, which forms part of these terms. Section 9 of that policy explains our role when your site collects information from your own customers, and the compliance obligations that remain yours.
We may update these terms. The date at the top shows the current version. The version that applies to your project is the one in force on the day you accepted your quote, and we cannot change the deal after the fact by editing this page. A later version applies only to work you commission after it is published.
These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. Any dispute goes before the courts of the judicial district of Montréal, unless the law gives a consumer the right to sue elsewhere.
A French version of these terms is available at conditions d'utilisation. The parties have requested that this agreement and all related documents be drawn up in English. Les parties ont demandé que cette convention et tous les documents qui s'y rattachent soient rédigés en anglais.
Questions about these terms go to info@vitrinestudio.ca. We would rather answer a question now than argue about a clause later.